Privacy Policy

1. Overview

Gowelnext Solutions Private Limited (“WelNext”) is a Third-Party Administrator (TPA) providing medical appointment coordination and report management services to insurance companies.

This Privacy Policy describes how personal and medical information is processed and protected.

2. Information We Process

WelNext processes information only as received from insurance companies, which may include:

• Personal details (name, age, contact information)
• Medical and diagnostic information
• Medical test reports

WelNext does not collect data directly from customers.

3. Purpose of Processing

Information is processed solely for:

• Scheduling medical examinations
• Coordinating with diagnostic centers
• Receiving and securely sharing medical reports with insurers
• Compliance, audit, and regulatory requirements

4. Data Sharing

Data is shared strictly with:

• The respective insurance company
• Authorized diagnostic centers and medical professionals
• Regulatory or audit authorities, when legally required

WelNext does not sell or misuse personal or medical information.

5. Data Security & Retention

• Data access is restricted to authorized personnel
• Reasonable technical and organizational safeguards are implemented
• Data is retained as per contractual and legal obligations

6. Data Subject Rights

Any requests related to personal or medical data should be addressed to the respective insurance company. WelNext will assist as required.

7. Updates

This Privacy Policy may be updated periodically and published on the website.

8. Contact

Gowelnext Solutions Private Limited
Email: hello@welnext.com

9. Grievance Officer Name

Manoranjan Parhi
Email: grievancereporting@welnext.com